OUR 30 DAY WARRANTY
All products come with a FREE replacement warranty for 30 days from purchase. If your purchase is defective, please contact us within 48 hours of receiving your order – we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at Support@Twelvetheory.com – we will replace your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
RETURNS & REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.
In order to receive your store credit please follow the steps below:
Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
To assure you receive a store credit please use a trackable mail service. We will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. If you receive a store credit, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we do not cover customs fees for returns)
Upon the receipt of your package, your products will be examined and a full store credit will be issued according to your original method of payment.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Late or missing refunds (if applicable)
If you haven’t yet received a refund, re-check your bank account. If the refund is not there, contact your credit card company. It may take some time before your refund is officially posted. Finally, contact your bank. There is often some processing time before a refund is posted.
If you’ve have done all of the above and still have not received your refund, please contact us at info@Twelvetheory.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange your purchase for the same item, send us an email at Support@TwelveTheory.com
Twelve Theory is not liable for any damages caused from products after purchase. Customers use products at their own risk/discretion.
Sale/Promotion items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
- Buyer no longer wants the items. This is the most common example which we cannot honor if we want to continue offering great value at Dope Angels. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Buyer found items cheaper somewhere else. Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.