Sizing Issues: We allow exchanges for incorrect fitting items as long as they are in the same condition they were received in.
Once your return has been received and inspected, we will began processing your new order. All returns must be approved based on the following conditions.
- Items are unused and in the same condition they were shipped in
- You contact us for the proper return address, please do not send items back to the original address.
- Shipping cost for returning the items are the senders responsibility
How to Start A Return:
Please contact us at Support@twelvetheory.com and we will respond with further instructions.
What items are returnable?
- Items delivered within 30 days.
- All tags attached.
- Package intact.
- Unused products.
- Item is within 30 days of purchase.
Is it easy to return items?
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
What items are non-refundable?
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Original shipping charges except in cases where we have made a shipping error.
- Collaborative Accessory releases.
- Collaborative Home Decor releases.
How soon will I receive my store credit?
Once your items are inspected by the store, you'll receive your gift card typically within 3-5 business days. The credit can only be used on Twelve Theory website.