Return Policy

COMMON RETURNS 

QUESTIONS

Sizing Issues: We allow exchanges for incorrect fitting items as long as they are in the same condition they were received in.

Exchange Process:

Once your return has been received and inspected, we will began processing your new order. All returns must be approved based on the following conditions.

  • Items are unused and in the same condition they were shipped in
  • You contact us for the proper return address, please do not send items back to the original address.
  • Shipping cost for returning the items are the senders responsibility

How to Start A Return:

Please contact us at Support@twelvetheory.com and we will respond with further instructions.

What items are returnable?

  • Items delivered within 30 days.
  • All tags attached.
  • Package intact.
  • Unused products.
  • Item is within 30 days of purchase.

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
  • Original shipping charges except in cases where we have made a shipping error.
  • Collaborative Accessory releases.
  • Collaborative Home Decor releases.

How soon will I receive my store credit?

Once your items are inspected by the store, you'll receive your gift card typically within 3-5 business days. The credit can only be used on Twelve Theory website.